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Support

Fusion5 Support – Downloads, FAQs & Knowledge Base

Download Centre: Access the latest drivers, firmware updates, and manuals for your device. Need help locating the right files? You can submit your device ID for personalized support.

Frequently Asked Questions (FAQs): Find fast answers to common questions about setup, software updates, and troubleshooting.

Warranty & Repairs: If you need service, start your claim through our warranty portal or contact us directly.

Download Centre

User Guide

Strictly Necessary

Essential cookies required for the website to function properly. These cannot be disabled.

Always Active

Cookie Consent

Stores your cookie consent preferences

Cookie	Description	Duration
`hyva_cookie_consent`	Remembers your cookie consent choices	1 year

Session Management

Manages your shopping session and protects against security threats

Cookie	Description	Duration
`PHPSESSID`	Maintains your session while browsing	Session
`form_key`	Security token preventing cross-site request forgery attacks	Session

Page Performance

Improves page loading speed and ensures content updates correctly

Cookie	Description	Duration
`mage-cache-storage`	Local storage of visitor-specific content for faster page loads	Session
`mage-cache-storage-section-invalidation`	Tracks which page sections need to be refreshed	Session
`mage-cache-sessid`	Determines when to clear local browser cache after session ends	Session
`private_content_version`	Ensures personalized content is not served from server cache	Session
`X-Magento-Vary`	Indicates when a cached page needs to be refreshed	Session

Shopping Cart

Essential for your shopping cart to function correctly

Cookie	Description	Duration
`section_data_ids`	Stores customer-specific shopping data like cart contents	Session
`section_data_clean`	Signals when shopping data needs to be refreshed	Session

Notifications

Displays important messages like order confirmations and errors

Cookie	Description	Duration
`mage-messages`	Stores messages to display to you, such as error or success notifications	Session

Store Selection

Remembers your selected store view and language

Cookie	Description	Duration
`store`	Tracks the store view or language you selected	1 year

Guest Checkout

Enables order tracking and login redirects for guests

Cookie	Description	Duration
`guest-view`	Links guest orders to your browser for order tracking	Session
`login_redirect`	Saves the page to redirect you to after logging in	Session

Persistent Cart

Restores your shopping cart when you return to the website

Cookie	Description	Duration
`persistent_shopping_cart`	Remembers your cart contents between visits	1 year

Magento Cookie Notice

Magento's built-in cookie consent tracking

Cookie	Description	Duration
`user_allowed_save_cookie`	Indicates you have accepted the cookie policy	1 year

Analytics

Help us understand how visitors interact with our website by collecting anonymous data.

Marketing

Used to deliver personalized advertisements and measure their effectiveness.

Preferences

Remember your preferences and personalize your experience.

Cookie	Description	Duration
`recently_viewed_product`	Stores IDs of products you have viewed	Session
`recently_viewed_product_previous`	Stores previously viewed products from earlier sessions	Session

Cookie	Description	Duration
`recently_compared_product`	Stores IDs of products you are comparing	Session
`recently_compared_product_previous`	Stores previously compared products from earlier sessions	Session